Frequently Asked Questions

The house opens 30 minutes prior to the show. We recommend getting there at least 10 minutes before the show starts so that you can check in, pay for parking, find your seats, and visit the bar or restroom.

We are so excited to be at the Luminary Arts Center for all the shows in our 2024/2025 season! The Luminary Arts Center is located at 700 N 1st St, Minneapolis. Directions and parking information can be found here.

Nope! Simply show your ticket on your mobile device when you arrive. If you'd prefer to have a physical copy, however, you are more than welcome to print your ticket and bring it in. 

​

Can't find your tickets in your cluttered inbox? Click here to have your tickets re-sent to you!

All ticket sales are final.

If a performance is cancelled or rescheduled, ticket buyers will be notified via email. If a performance is rescheduled, your tickets will be transferred to the new date. In the event of a cancellation, you will be eligible for a refund.

Requests for ticket exchanges must be made at least 48 hours before the scheduled performance time and will incur a fee of $5 per ticket. Season subscribers do not pay exchange fees. Please note that we cannot guarantee that your original chosen seats will be available for the performance you are switching to.

If the 48-hour window has passed, you may convert your tickets into a tax-deductible donation or give them to someone else to use. No refunds or credit for future shows will be given. Tickets cannot be exchanged between different shows or seasons.

Photos and videos of the performance are strictly prohibited, but feel free to take pictures before and after! Please turn off or silence your mobile devices when you enter the theater so that others can enjoy the show.

We strive to make all of our shows as family friendly as possible, but we know that each family is different. For specific content warnings and age recommendations, check out our Content Transparency page.